PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OUR WEBSITE.

YOUR PRIVACY

Paola Boutique is committed to maintaining our customers' privacy. We collect customer information for the purposes of customer service and shipping orders. We do not sell, rent or share your info with any third party companies. From time to time if our customers choose to receive our promotional emails, we may send promotional information, such as sales, new arrivals and seasonal specials. At paolaboutique.com we make your shopping experience as glamorous as our swimwear, because customer satisfaction is our priority.

RETURN AND EXCHANGE POLICY

At Paola Boutique we value your satisfaction. If for any reason you are unsatisfied with your purchase we will gladly provide you with a refund, store credit or exchange.
-If you wish to get a refund, simply send your item(s) back to us within 15 days of the ship date.
-If you wish to get an exchange or store credit, simply send the item(s) back to us within 30 days of the ship date.

Shipping fees are non-refundable.

SALE ITEMS

Sale items will only receive store credits or exchanges. No refunds.

RETURN, EXCHANGE OR STORE CREDIT PROCEDURE

Please email paolaboutique@ymail.com to request an Authorization Form, the form will immediately be emailed to you.

Customers are responsible for the return shipping fees and we recommend your package be shipped via an insured and traceable method. Paola Boutique is not responsible for lost or damage packages.

We must receive the item(s) within 15 days of the ship date for a refund. After 15 days no refunds will be accepted, only exchanges or store credits.

Refunds incur a 5% fee banking fee. This 5% fee is waived for store credits or exchanges. (For those orders with free shipping) The shipping fee of $9.75 will also be deducted from the refund.

We reserve the right to refuse service to anyone who makes excessive returns and exchanges.

FOLLOW THESE STEPS TO INSURE YOUR REFUND, EXCHANGE OR STORE CREDIT
-Neatly fold the item(s) and place them back in their individual bags.
-Merchandise must be unworn, unwashed, with all ticketing and tags attached.
-Protective shields intact, do not remove when trying on.
-Item(s) must be kept in a smoke free environment and protected against pet odors, hair or dander.

Once we receive your package we reserve the right to inspect and refuse the item(s). If the item(s) have been worn and are not in the same condition in which it was shipped to you. We will send the item(s) back and the return shipping fee will be charge to you.

Special Orders are not eligible for refunds only store credits or exchanges.

Refunds usually take between 15 to 30 business days from the date we receive your item(s). Funds will be refunded via the same payment method used when the purchase was made.

TRYING ON

Because swimwear is an intimate apparel, please ensure that you wear undergarments while trying on. Swimsuits must have protective shields intact and they must not be removed while trying on. This rule is strictly enforced to comply with federal health regulations and for the protection of our clients.

INTERNATIONAL ORDERS

Paola Boutique is not responsible and will not pay for any duties or taxes, customs charges or other fees incurred with international shipping. It is the client’s responsibility to investigate and understand these associated charges prior to making a purchase. If the client for any reason refuses an item for delivery, no refund will be provided for the shipping fee and additional charges will apply.

DEFECTIVE ITEMS

Please note that after tags are removed we are not responsible for damages. All items undergo quality control and are checked for any defects before they are dispatched to customers. We hold superior quality standards because we want you to have the best customer experience possible! In the unlikely event that you receive an item that is not in perfect condition, please contact us within 24 hrs. We will replace you item for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. However, if the item is replaceable, refund requests will not be granted.

COLOR VARIANCE
 
We make every effort to display as accurately as possible the colors of our products in our website. However, as computer monitors vary we cannot guarantee that your monitor will display all colors accurately.

SHIPPING FEES

Free Ground Shipping offers do not apply to returns or refunds.
-USPS Ground Shipping (5-7 days) $9.75
-USPS 2nd Day $22.00
-USPS Next Day $25.00
-USPS International (5-10 days) $35.00
-USPS International (2-3 days) $68.00

ADDITIONAL QUESTIONS

If you have any questions or need assistance please feel free to contact us via email at paolaboutique@ymail.com or call 1-866-376-9284.

Thank you for shopping at Paola Boutique, we appreciate your business.